Shipping policy

Thank you for shopping at Penchi!

We ship all orders from Toronto, Canada. Once your order is placed, please allow 1–3 business days for processing before your package is shipped.

Shipping within Canada:

We offer standard shipping across Canada. Delivery times typically range from 2–7 business days, depending on your location.

Shipping to the USA:

We ship to the United States using standard international services. Delivery usually takes 5–10 business days.

International Shipping:

International shipping includes countries outside of Canada & USA. At this time, we offer shipping to Australia, Finland, France, Germany, Netherlands, New Zealand, Norway, Spain, Sweden, and United Kingdom. Delivery times can vary from 4 - 28 days. If you'd like to ship to a country not yet listed here, please e-mail us and we can explore our available shipping options.

Shipping Rates:

Shipping costs are calculated at checkout based on your location and order size.

Tracking:

A tracking number will be provided once your order has shipped.

If you have any questions about your order or shipping, feel free to contact us.